policies

Bookings

Lodge Rental

• A deposit is required at the time of booking to secure the lodge(s).
• Winter Trip Deposit – $3000 CAD
• Summer Trip Deposit – $2000 CAD
• Final payment is due 90 days prior to your trip commencement date.
• Trip leaders must acknowledge they and all guests will have to sign the GAH waiver in person before GAH can take their payment.
• Trip leaders must provide GAH with guest information 30 days prior to the trip.
• Manual credit card payments are subjected to a 3.75% service charge. E-transfers and cheques are subjected to no additional service charges.

Guided & Catered Trips

• A 50% deposit is required at the time of booking to secure your spot.
• Final payment is due 90 days prior to your trip commencement date.
• Guests must acknowledge they will have to sign the GAH waiver before GAH can take their payment.

Cancellations

Our cancellation policy is as follows.

• If GAH is unable to operate due to a government imposed shutdown or a closure of international borders:
  -GAH will credit the amount paid by the guest to a future trip.
  -GAH will refund the amount paid for the trip less an admin fee of $250 CAD
• GAH reserves the right to cancel trips due to insufficient bookings, refunds are guaranteed in these circumstances.
• Refunds or credits will not be granted for any other reason than the ones listed above.
• It is advised that you purchase cancellation insurance the day you book your trip.
• We recommend the Backcountry Lodges of British Columbia Association. They can be reached at 1-877-542-8577 or by visiting their website

Role of Lodge Caretaker

A paid GAH caretaker will be present for the duration of all Lodge Rental trips to help ensure that the lodge is operating properly and to stay in communication with the main office in Golden. GAH caretakers do not act as guides. Groups are required to include caretakers in meal plans. The caretaker does not do all the chores. Chores are shared by all members of the group especially on outbound flight days.

Children

Interested in bringing your children to GAH? Please contact the office.

Tipping

Gratuities for your guides, cooks and caretakers are not included in your trip price and are appreciated. Please tip at your discretion, based on GAH staff level of professionalism, guest care and service. Please bring cash or exchange contact info with the staff after your trip.

Exchange rates

The current rate of exchange at time of payment(s) will be applied to foreign funds, including US funds.

Flight delays 

• Helicopters cannot fly in certain weather conditions. It is possible that clients may be delayed flying in or out of the lodges.
• GAH is NOT RESPONSIBLE for any costs incurred by an individual or group delayed in getting into any and all GAH Lodges due to adverse flight conditions.
• Helicopter pilots ultimately decide whether or not it is safe to fly. Please bring a bagged lunch and water for the first day in case of flight delays.

Evacuation

• In case of an emergency our office will contact Search and Rescue to conduct the rescue procedure.
• GAH will cover the helicopter fee for evacuations related to nonemergency medical issues.
• Anyone electing to fly out of the range before the trip is completed for non medical reasons will be responsible for the cost incurred and must arrange it with the office first.

Assumption of risk

There are inherent risks associated with activities that you will experience at GAH. Each participant must acknowledge these risks by signing a waiver of liability prior to their trip. A participant that has not properly signed a waiver will not be allowed access to GAH terrain. It is MANDATORY that all groups carry hand-held VHF radios. We recommend at least 2-3 for a group of 12. Frequencies are listed in the welcome package you will receive prior to your trip.